Member Info

MATCH DAY – WA

How do I access my member tickets for home games at Optus Stadium?

Members will need to redeem an individual match day ticket via their MyFreo account. When you log into your My Freo account you will be able to download all fixtured home game tickets. We recommend downloading the Fremantle Dockers Official Club App and accessing your tickets prior to arriving at the match to avoid delays at the gates.

  1. Download the Fremantle Dockers Official Club App to your smartphone.
  2. Open the app and tap ‘My Tickets’ on the bottom menu.
  3. Sign in with the email address and password you use to login to your MyFreo account.
  4. Tap the relevant Fremantle Dockers game.
  5. You can open, view and scan your barcode to gain entry by selecting ‘View Barcode’.
  6. Tap ‘Add to Wallet’ to download your ticket/s to your mobile wallet or tap ‘Forward’ to forward your ticket/s directly through to one of your contacts or enter the details of a new recipient.
  7. On game day, open your wallet app on your phone, make sure your brightness is turned up and scan your barcode to gain entry to Optus Stadium.

For more information on how to download your match day tickets please visit https://am.ticketmaster.com/fremantle/downloadinstruct.

To download the Fremantle Dockers Official Club App please visit the App Store on iPhone or Google Play Store on Android.

I cannot go to a match, can I transfer my digital ticket to someone else?

Absolutely! Digital ticketing makes transferring tickets even easier. For more information on how to transfer your tickets please visit https://am.ticketmaster.com/fremantle/downloadinstruct.

I do not have a smart phone, how do I get into the game?

We understand that all members do not have access to a smart phone. Simply visit Fremantle membership at Gate B on game day and we can print you a ticket to enter the ground.

I'm bringing a junior aged 5 and under, do they still receive free entry?

Yes, juniors under 6 years are permitted free into the ground providing they do not occupy a seat. Juniors under 6 must sit on a supervising adult's
lap for free entry.

What COVID safety measures apply?

Members and fans will be required to follow the Optus Stadiums COVID safe measures. For more information please visit https://optusstadium.com.au/legal/conditions-of-entry.

I am a Purple Army member, do I get access to games?

Purple Army members will be given a 1 hour presale prior to the general public. Members will need to purchase tickets via Ticketmaster on a per match basis. Purple Army members will be emailed their presale information prior to each weekly onsale.

When do tickets go on sale for each Fremantle Home game?

Tickets go onsale via Ticketmaster on the Tuesday before each game. The onsale details are below:

Tuesday prior to game

10AM until 11AM – Purple Army Presale

11AM – General Public

Can I access The Freo Clubhouse in 2022?

Yes you can! Please note The Freo Clubhouse is subject to capacity.

Do the trains and buses run as normal?

Yes, they do. Plan your journey to and from Optus Stadium by visiting https://www.transperth.wa.gov.au/Journey-Planner.

If there are less than 11 home games what options are available to me – can I receive a refund and / or receive a credit?

Whilst we are hopeful we will be able to deliver 11 games in 2022, should there be an interruption to the season, we will provide our partners with a range of options to address any material reduction or significant change in the benefits of your package – which includes the ability to receive a refund or credit.

MATCH DAY – NON WA

I am a Melbourne / Melbourne Gold member, how can I access my game day tickets?

Members will need to redeem a ticket for each match in the week leading up to the game. Melbourne members will be sent an email with their barcode and the link to redeem tickets in the lead up to the match. Barcodes will remain unchanged for the season. One barcode allows you to redeem one ticket. To sit with other Fremantle Melbourne members you must redeem all barcodes in the one transaction.

Onsale dates will be in the week leading up to each game. Member will be communicated with via email on the process for redeeming tickets

For matches at Marvel Stadium members must redeem via Ticketmaster and for match at the MCG members must redeem tickets via Ticketek

I am a Melbourne Gold member, how can I access my tickets for non-Fremantle matches?

To redeem tickets for these matches, members must redeem using their barcode in the AFL member on-sale via Ticketek.

Onsale dates will be in the week leading up to each game. Member will be communicated with via email on the process for redeeming tickets

Please note Melbourne Gold members cannot access the ANZAC Day match.

I am a member in the Melbourne Cheer Squad, how do I access my tickets?

Cheer squad members will be sent a separate email in the lead up to each match, they will need to redeem a ticket for each game in the cheer squad area.

I am a Interstate member, how can I access my game day tickets?

Members will need to redeem a ticket for each match in the week leading up to the game. Members will be sent an email when there is a Freo away qualifying game played in their state with their barcode and the link to redeem tickets in the lead up to the match. Barcodes will remain unchanged for the season. One barcode allows you to redeem one ticket. To sit with other Fremantle members you must redeem all barcodes in the one transaction.

Onsale dates will be in the week leading up to each game. Member will be communicated with via email on the process for redeeming tickets

Do I need a ticket for a child under 6?

Yes, Juniors aged six and under will also require a ticket for tracing and capacity purpose. To access additional tickets please contact the relevant ticketing agent.

AFLW

I am an AFLW member, can I access away games with Fremantle participating?

Unfortunately, your 2022 Fremantle Dockers AFLW membership only includes access to Fremantle home games. For away matches you must purchase a ticket in the General Public onsale.

How do I become a Fremantle Dockers Football Club member?
Memberships are now on sale and can be purchased via the Membership Services Team on (08) 9433 7111 or at membership.fremantlefc.com.au


Refund Policy
The Fremantle Dockers do not allow for the refund of membership purchases unless there are exceptional personal circumstances or where the membership does not provide the stated benefits. No refunds will be given if the membership holder changes their mind or wishes to change seats from those allocated.

This refund policy is not intended to limit the responsibilities of the Fremantle Football Club with respect to any relevant consumer protection legislation.


Exceptional Personal Circumstances
A member may apply for a refund in the case of financial hardship or due to change in personal circumstances.

If the member has purchased a reserved seat and is moving outside of the Perth Metropolitan area, the club will transfer the seated membership to the relevant category of non-seated membership and refund the balance of the seat premium to the member, less the value of any games attended.


Approval
All applications for refunds must be made in writing and addressed to:

Membership Services Team
Fremantle Dockers Football Club
PO Box 381
Fremantle WA 6959

An application can be made via email and sent to membership@fremantlefc.com.au marked to the attention of the Membership Services Team.


How do I change my contact details?
There are two ways to change contact details (phone, address, email etc)

1.) Via am.ticketmaster.com/fremantle

  1. Log in to your Fremantle Dockers Account Manager
  2. Enter your Email Address and Password (located on your membership form)
  3. Update details as required

2. Contact the Membership Services Team

  1. Call (08) 9433 7111
  2. Email membership@fremantlefc.com.au

Does my membership give me access to the Toyota AFL Finals Series?
All members are required to purchase a ticket for the Toyota AFL Finals Series. Your Fremantle Dockers membership card will not be able to scan for entry.

Fremantle Dockers members will have access to a pre-sale to purchase Toyota AFL Finals tickets to games in which Fremantle Dockers participate in.

The club will communicate directly with members regarding the on-sale times and ticketing agents for the Toyota AFL Finals Series.


Is there a membership package that guarantees access to the Toyota AFL Grand Final?
Premiership Terrace and Sports Lounge membership both include Priority One Grand Final Access. Please note, Grand Final access is contingent on Fremantle competing.


Can I get involved in the Cheer Squad and what does the Cheer Squad membership entitle me to?
All supporters are welcome to join the Fremantle Dockers Cheer Squad.

The purpose of the Cheer Squad is to provide positive support to the team during games throughout the Toyota AFL Premiership Season.

Cheer Squad members are required to pay a one off joining fee and along with this they will receive an official Cheer Squad T-shirt.

Cheer Squad members will have exclusive access to purchase tickets to sit in the Fremantle Dockers Cheer Squad bay at the away derby and will also receive access to an exclusive Cheer Squad event.

If you have any queries regarding the Cheer Squad please contact the membership services team on (08) 9433-7111 or via cheersquad@fremantlefc.com.au


Can I change ownership of a membership?
Change of ownership is permitted; however a ‘Permission to Transfer Seated Membership’ form must be provided in writing and signed by the existing member. Updated payment details for the membership must also be provided at this time.

Once ownership has been transferred all correspondence will then be sent to the new member. Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Length of membership and Grand Final upgrades are not transferrable

Who is considered eligible for a concession membership?
Rookie members are aged 15-18 years. Anyone under the age of 18 as at the 1 January 2022 is considered to be a junior concession member.

We accept the below as proof of concession for members over the age of 18;

  • Government Issued Pension Cards
  • Veteran Affairs Cards
  • Student Cards

Please note, we do not accept Seniors Cards and/or Health Care cards. If a member does not have a student card, i.e. they have been accepted into university but do not have a student card issued; we will accept a copy of enrolment as proof of concession. Proof of concession must be provided on game day if asked by a gate attendant.


Why do members have to pay the transport levy?
The Public Transport Levy is an initiative introduced by the West Australian Football Commission and the Public Transport Authority and included in all Reserved Seat Memberships. The majority of events at Optus Stadium include the transport levy in the ticket price.


Why does the club ask for my date of birth?
In order to be eligible to vote in any club election, we need to know that you are over the age of 18.


Why does the club ask for an email address?
We use email addresses for communication to members throughout the season. Email communication is a fast and effective way of keeping members in touch with what’s going on around the club. We treat members contact details confidentially.


Is there a family membership pricing option?
Yes, if you have children under the age of 15 and wish to attend the football in 2020 as a family the club does offer a family package price point. This can be made up of 2x adults and 1x child, 2x adults and 2x children, 2x adults and 3x children or 1x adult and 2 x children. Please note, not all pricing categories offer the family price option.


What is the Freo Advantage payment plan option?
The Freo Advantage payment plan provides new and existing members with the opportunity to pay off their membership over an eight-month or upfront option. The monthly and upfront payment plans ensure the membership gets automatically renewed each year or until the member opts out of the payment plan.


Can I purchase a membership package as a gift for someone else (Christmas, birthday)?
If you are looking to purchase a 2021 membership on behalf of someone else, please contact the Fremantle Dockers Membership Team at membership@fremantlefc.com.au


What is the age limit for a junior membership?
Under AFL Regulations, once a child turns 15, they are no longer considered to be a junior member. The date is relevant as of January 1 each year. For the 2020 season, any child born before 1/1/2006 is no longer considered a junior member.


What are the valid concession types for a 2021 Membership?
Concession memberships are available to the following concession card holders:

Student Concession Membership

Student concession membership is available to full time students. When applying for a student concession membership, proof of concession details are requested at the time of application. Student concession members must also carry their student identification with them on match day.

Pension Concession Membership

Pension concession membership is available to members holding pension concession cards issued by Centrelink, the Department of Health and Community Services, the Department of Veteran Affairs for the aged, disability support, war veterans, single supporting parents, disability carers, war widows and TPI pensions. When applying for a pension concession membership, proof of the applicant’s concession details are requested at the time of application. Pension concession members must also carry their current pension card with them on a match day.

*Please note Senior Cards and/or Health Cards are not a valid concession type for a 2022 Membership.

Who are the stadium ticketing agents?
The ticketing agents for venues where Fremantle play in 2022 are listed below:

  • Adelaide Oval (Adelaide), Ticketek, 132 849
  • Marvel Stadium (Melbourne), Ticketmaster, 136 100
  • MCG (Melbourne), Ticketek, 132 849
  • Optus Stadium (Perth), Ticketmaster, 136 100
  • GMHBA Stadium (Geelong) Ticketmaster, 136 100
  • SCG (Sydney), Ticketek, 132 849
  • TIO Stadium (Darwin), NTix, (08) 8980 3333
  • UNSW Canberra Oval (Canberra), Ticketek, 132 849


Can I on-sell my memberships and tickets?
Fremantle Dockers memberships, season tickets and match-by-match tickets may not, without the prior written authorisation of the Fremantle Dockers, be resold, or used for advertising, promotion or other commercial purposes (including competitions or trade promotions). If a Fremantle Dockers membership, season ticket or match-by-match ticket is sold in breach of these conditions it will be void and will not entitle the holder admission to the event. The unlicensed resale of a Fremantle Dockers membership, season ticket or match-by-match ticket is against the terms and conditions of membership and may lead to the holder of the membership/ticket being denied entry to the event. The Fremantle Dockers have the right to cancel the membership/ticket without compensation.


Can I upgrade a child or concession membership on a match day?
Adults wishing to use a child or concession membership seat can upgrade at a Ticketmaster outlet on a match day at a small additional cost. Further information about Ticketmaster outlets will be confirmed closer to the 2022 Toyota AFL Premiership Season.


How do interstate members access Fremantle games in their state?
Interstate members in Northern Territory, New South Wales, Australian Capital Territory, Tasmania, Queensland and South Australia are entitled to redeem one free ticket for a Fremantle Dockers game played in their state. Members can also purchase additional tickets for guests with the number of tickets available depending on the venue. Tickets for interstate games are subject to capacity and must be redeemed at least two weeks prior to the game. These can be redeemed via their MyFreo Account or by calling the club on (08) 9433 7111. Tickets will then be distributed approximately one week before the game.


How do Victorian members access Fremantle games in their state?
Victorian based members who hold a Melbourne membership have access to qualifying games that Fremantle play at the MCG and/or Marvel Stadium in the 2022 Toyota AFL Premiership season.

Simply scan the barcode on the back of the Melbourne membership card at the gate and you will be entitled to General Admission access to all Fremantle Dockers Qualifying games played at the MCG and/or Marvel Stadium


Do West Australian members get access to interstate games?
Members with home game membership access do not get interstate access included as part of their membership.


Does my membership give me access to Toyota AFL Finals Series?
All members are required to purchase a ticket for 2022 Toyota AFL Finals Series. Your Fremantle Dockers membership card will not be able to scan for entry.

Fremantle Dockers members will have access to a pre-sale to purchase Toyota AFL Finals tickets to games in which Fremantle Dockers participate in.

The club will communicate directly with members regarding the on-sale times and ticketing agents for the Toyota AFL Finals Series.