How do I change my contact details?
There are two ways to change contact details (phone, address, email etc)
1. Via membership.fremantlefc.com.au
• Log in to your Fremantle Dockers Account Manager
• Enter your Account ID and Password (located on your membership form)
• Update details as required
2. Contact the Membership Services Team
• Call (08) 9433 7111
• Email firstname.lastname@example.org
Can I change ownership of a membership?
Change of ownership is permitted, however a ‘Permission To Transfer Seated Membership’ form must be provided in writing and signed by the existing member. Updated payment details for the membership must also be provided at this time.
Once ownership has been transferred all correspondence will then be sent to the new member. Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Length of membership and Grand Final upgrades are not transferrable
Please note, there is a $10 fee for the issue of a new membership card.
Who is considered eligible for a concession membership?
Rookie members are aged 15-18 years. Anyone under the age of 18 as at the 1 January 2017 is considered to be a junior concession member.
We accept the below as concession proof for members over the age of 18;
- Government Issued Pension Cards
- Veteran Affairs Cards
- Student Cards
We do not accept Seniors Cards. If a member does not have a student card, i.e. they have been accepted into university but do not have a student card issued; we will accept a copy of enrolment as proof of concession. Proof of concession must be provided on game day if asked by a gate attendant.
Can I get a replacement membership card if mine goes missing?
In the event that a season ticket is lost or stolen, please contact the Memberhip Services Team on (08) 9433 7111 to arrange a replacement. There is a $10 card replacement fee.
Can I change my seats?
Due to the current size of membership and capacity of Domain Stadium, we are only able to consider seat changes for members with medical conditions, restricted view seating and/or single seats not together. These members will need to renew their membership and submit a seat change request form by 30 November 2016.
Who is eligible for a country membership?
Anyone who lives outside of the Perth metropolitan area (considered to be 120km radius from Perth CBD). People who work on a fly in fly out basis must aquire approval from the Membership Services Team.
Please note, country membership allocations are currently exhausted.
Why do members have to pay the transport levy?
The Public Transport Levy is an initiative introduced by the West Australian Football Commission and the Public Transport Authority and included in all Reserved Seat Memberships. Every event at Domain Stadium includes the transport levy in the ticket price.
Why does the club ask for my date of birth?
In order to be eligible to vote in any club election, we need to know that you are over the age of 18. Also, all members under the age of 18 will receive a birthday card from the club.
Why does the club ask for an email address?
We use email addresses for communication to members throughout the season. Email communication is a fast and effective way of keeping members in touch with what’s going on around the club. We treat members contact details confidentially and will only send emails that are relevant to the membership. We do not “sell” email addresses to any third party. Email addresses are also used for members to complete the annual Membership Survey.
What if I cannot attend a game during the season?
If you are a member with a reserved seat at Domain Stadium and you know in advance that you are unable to attend a game, you can put your seat up for resale. Seats can be put back on sale anytime up until four hours prior to bounce down. Seats cannot be put up for resale after this time. If your seat sells, you will be rewarded with a credit towards your 2018 season membership.