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FAQs

My Membership

Check the frequently asked questions below or contact the friendly membership services team if you can’t find what you’re looking for.

 

How do I become a Fremantle Dockers Football Club member?

Memberships are now on sale and can be purchased via the Membership Services Team on (08) 9433 7111 or at membership.fremantlefc.com.au

 

When will I receive my membership card if I have changed seats?

If you have recently made a change to your reserved seat you will receive an additional membership card which will reflect your correct seating, which will arrive 1-2 weeks after the change has been made.

Please make sure that you use your correct membership card when attending matches. Membership cards that reflect your allocated seat, prior to the seat change, will not allow you entry into Optus Stadium.

By logging in to your MYFREO account, you can check to see your active membership barcode. Confirming your membership card has an active barcode will ensure that you are granted entry to Optus Stadium.

 

How do I change my contact details?

There are two ways to change contact details (phone, address, email etc)

1.) Via membership.fremantlefc.com.au

  1. Log in to your Fremantle Dockers Account Manager
  2. Enter your Account ID and Password (located on your membership form)
  3. Update details as required

2. Contact the Membership Services Team

  1. Call (08) 9433 7111
  2. Email membership@fremantlefc.com.au

 

How long does it take for membership packs to be sent?

Membership packs are sent 4-6 weeks after purchase.

 

Does my membership give me access to the Toyota AFL Finals Series?

All members are required to purchase a ticket for the Toyota AFL Finals Series. Your Fremantle Dockers membership card will not be able to scan for entry.

Fremantle Dockers members will have access to a pre-sale to purchase Toyota AFL Finals tickets to games in which Fremantle Dockers participate in.

The club will communicate directly with members regarding the on-sale times and ticketing agents for the Toyota AFL Finals Series.

 

Is there a membership package that guarantees access to the Toyota AFL Grand Final?

The Grand Final upgrade is currently sold out.

 

Can I get involved in the Cheer Squad and what does the Cheer Squad membership entitle me to?

All supporters are welcome to join the Fremantle Dockers Cheer Squad.

The purpose of the Cheer Squad is to provide positive support to the team during games throughout the Toyota AFL Premiership Season.

Cheer Squad members are required to pay a one off joining fee and along with this they will receive an official Cheer Squad T-shirt.

Cheer Squad members will have exclusive access to purchase tickets to sit in the Fremantle Dockers Cheer Squad bay at the away derby and will also receive access to an exclusive Cheer Squad event.

If you have any queries regarding the Cheer Squad please contact the membership services team on (08) 9433-7111 or via cheersquad@fremantlefc.com.au

 

Can I change ownership of a membership?

Change of ownership is permitted; however a ‘Permission to Transfer Seated Membership’ form must be provided in writing and signed by the existing member. Updated payment details for the membership must also be provided at this time.

Once ownership has been transferred all correspondence will then be sent to the new member. Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Length of membership and Grand Final upgrades are not transferrable

*Please note, there is a $10 fee for the issue of a new membership card.

 

Who is considered eligible for a concession membership?

Rookie members are aged 15-18 years. Anyone under the age of 18 as at the 1 January 2018 is considered to be a junior concession member.

We accept the below as proof of concession for members over the age of 18;

  • Government Issued Pension Cards
  • Veteran Affairs Cards
  • Student Cards

We do not accept Seniors Cards. If a member does not have a student card, i.e. they have been accepted into university but do not have a student card issued; we will accept a copy of enrolment as proof of concession. Proof of concession must be provided on game day if asked by a gate attendant.

 

 Can I get a replacement membership card if mine goes missing?

In the event that a season ticket is lost or stolen, please contact the Membership Services Team on (08) 9433 7111 to arrange a replacement. There is a $10 card replacement fee.

 

Why do members have to pay the transport levy?

The Public Transport Levy is an initiative introduced by the West Australian Football Commission and the Public Transport Authority and included in all Reserved Seat Memberships. The majority of events at Optus Stadium include the transport levy in the ticket price.

 

Why does the club ask for my date of birth?

In order to be eligible to vote in any club election, we need to know that you are over the age of 18.

 

Why does the club ask for an email address?

We use email addresses for communication to members throughout the season. Email communication is a fast and effective way of keeping members in touch with what’s going on around the club. We treat members contact details confidentially.

New Members

Memberships are now on sale and can be purchased via the Membership Services Team on (08) 9433 7111 or at membership@fremantlefc.com.au

 

Is there a family membership pricing option?

Yes, if you have children under the age of 15 and wish to attend the football in 2018 as a family the club does offer a family package price point.  This can be made up of 2x adults and 1x child, 2x adults and 2x children, 2x adults and 3x children or 1x adult and 2 x children.  Please note, not all pricing categories offer the family price option.

 

What is the Freo Advantage payment plan option?

The Freo Advantage payment plan provides new and existing members with the opportunity to pay off their membership over an eight-month or upfront option.  The monthly payment plan incurs a $5 administration fee but ensures the membership gets automatically renewed each year or until the member opts out of the payment plan.

 

Can I purchase a membership package as a gift for someone else (Christmas, birthday)?

If you are looking to purchase a 2018 membership on behalf of someone else, please contact the Fremantle Dockers Membership Team at membership@fremantlefc.com.au

 

What is the age limit for a junior membership?

Under AFL Regulations, once a child turns 15, they are no longer considered to be a junior member.  The date is relevant as of January 1 each year.  For the 2018 season, any child born before 1/1/2003 is no longer considered a junior member.

 

What are the valid concession types for a 2018 Membership?

Concession memberships are available to the following concession card holders:

Student Concession Membership

Student concession membership is available to full time students. When applying for a student concession membership, proof of concession details are requested at the time of application. Student concession members must also carry their student identification with them on match day.

Pension Concession Membership

Pension concession membership is available to members holding pension concession cards issued by Centrelink, the Department of Health and Community Services, the Department of Veteran Affairs for the aged, disability support, war veterans, single supporting parents, disability carers, war widows and TPI pensions. When applying for a pension concession membership, proof of the applicant’s concession details are requested at the time of application. Pension concession members must also carry their current pension card with them on a match day.

*Please note Senior Cards are not a valid concession type for a 2018 Membership.

Financial

Can I pay my membership in instalments?

The Fremantle Dockers offer payment plans to suit everyone - upfront or in monthly payments based on your membership type

Optus Stadium memberships will be available on the eight month Freo Advantage plan. This payment type is detailed below:

Freo Advantage takes the effort out of paying your membership by automatically rolling your payments over each year. Freo Advantage comes in two easy options:

  • A one-off payment made on 17 January 2018.
  • Eight-monthly payments commencing on 17 January 2018. Plus $5 administration fee.

Non- Access memberships are available on the 10 month Freo Advantage plan. Information about this payment type is below:

  • A one-off payment made on 17 November 2017.
  • 10-monthly payments commencing on 17 November 2017. Plus $5 administration fee.

These payments will be automatic, so you don’t need to worry about completing paperwork each year. You will simply receive a letter advising you that your membership is ready to rollover, with the option of opting out.

Ticketing

Who are the stadium ticketing agents?

The ticketing agents for venues where Fremantle play in 2018 are listed below:

  • Adelaide Oval (Adelaide), Ticketek, 132 849
  • Etihad Stadium (Melbourne), Ticketmaster, 136 100
  • MCG (Melbourne), Ticketek, 132 849
  • Optus Stadium (Perth), Ticketmaster, 136 100
  • GMHBA Stadium (Geelong) Ticketmaster, 136 100
  • SCG (Sydney), Ticketek, 132 849
  • TIO Stadium (Darwin), NTix, (08) 8980 3333
  • UNSW Canberra Oval (Canberra), Ticketek, 132 849

                                                           

Can I on-sell my memberships and tickets?

Fremantle Dockers memberships, season tickets and match-by-match tickets may not, without the prior written authorisation of the Fremantle Dockers, be resold, or used for advertising, promotion or other commercial purposes (including competitions or trade promotions). If a Fremantle Dockers membership, season ticket or match-by-match ticket is sold in breach of these conditions it will be void and will not entitle the holder admission to the event. The unlicensed resale of a Fremantle Dockers membership, season ticket or match-by-match ticket is against the terms and conditions of membership and may lead to the holder of the membership/ticket being denied entry to the event. The Fremantle Dockers have the right to cancel the membership/ticket without compensation.

 

Can I upgrade a child or concession membership on a match day?         

Adults wishing to use a child or concession membership seat can upgrade at a Ticketmaster outlet on a match day at a small additional cost. Further information about Ticketmaster outlets will be confirmed closer to the 2018 Toyota AFL Premiership Season.

 

How do interstate members access Fremantle games in their state?

Interstate members in Northern Territory, New South Wales, Australian Capitol Territory and South Australia are entitled to redeem one free ticket for a Fremantle Dockers game played in their state. Members can also purchase additional tickets for guests with the number of tickets available depending on the venue.  Tickets for interstate games are subject to capacity and must be redeemed at least two weeks prior to the game. These can be redeemed via their MyFreo Account or by calling the club on (08) 9433 7111.  Tickets will then be distributed approximately one week before the game.

For more information on Interstate memberships click on the link.

 

How do Victorian members access Fremantle games in their state?

Victorian based members who hold a Melbourne membership have access to qualifying games that Fremantle play at the MCG and/or Etihad Stadium in the 2018 Toyota AFL Premiership season.

Simply scan the barcode on the back of the Melbourne membership card at the gate and you will be entitled to General Admission access to all Fremantle Dockers Qualifying games played at the MCG and/or Etihad Stadium

For more information on Melbourne memberships click on the link.

 

Do West Australian members get access to interstate games?

Members with home game membership access do not get interstate access included as part of their membership.

However to purchase tickets for our interstate games go to the Away Game Ticketing section of the Fremantle Dockers website, or go to afl.com.au.

 

Does my membership give me access to Toyota AFL Finals Series?

All members are required to purchase a ticket for 2018 Toyota AFL Finals Series. Your Fremantle Dockers membership card will not be able to scan for entry.

Fremantle Dockers members will have access to a pre-sale to purchase Toyota AFL Finals tickets to games in which Fremantle Dockers participate in.

The club will communicate directly with members regarding the on-sale times and ticketing agents for the Toyota AFL Finals Series.

Stadium

Where is Optus Stadium?

Optus Stadium is located on the Burswood Peninsula, 4kms east of the Perth CBD.

 

How many seats will Optus Stadium hold? What will it look like?

The new multi-purpose Optus Stadium is the third largest stadium in Australia, behind the MCG and ANZ Stadium, and is the second largest home ground for an AFL club. It has an initial capacity of 60,000 seats with the potential of increasing to 70,000.

The commitment to a ‘members first’ stadium has resulted in a state-of-the-art design guaranteeing a unique fan experience, offering the Fremantle Dockers a home ground advantage that can be witnessed only by being there

The stadium is a world class, five-tiered facility designed to provide premium viewing for everyone, with 85 per cent of seats under cover.

 

How many seats will be allocated to Fremantle Dockers members?

More than 75 per cent of stadium capacity is available to Fremantle Dockers members in 2018.  This allows members to have first access to the best possible seating at the stadium prior to the general public.

 

What transport options will be available for Optus Stadium?

The Optus Stadium transport solution is an integrated train, bus and pedestrian approach that is able to move almost 50,000 people or 83 per cent of a capacity crowd within one hour of an event ending.  Public transport locations listed below:

  • Perth Stadium Station (upgraded Belmont Park Train Station)
  • East Perth Station
  • Peninsula Bus Hub
  • Gloucester Park Bus Hub

Non-public transport users will either walk, get dropped-off (taxi or private), or drive and park.

For further details, click here.

 

What does restricted view mean?

The AFL has classed restricted view seating based on the below parameters:

Obstructed view refers to seats that have obstruction directly in the line of view of the playing arena and could include, but is not limited to, being positioned behind a railing, broadcast camera, speakers or support poles. The playing arena does not include the goal posts, scoreboard or the ball going beyond the playing boundary lines. Obscured view tickets are categorised based on a person of average height and their inability to view at least two thirds of the playing arena.

All restricted view seats are priced at 70 per cent of the standard seating price.

 

How do I find out more information about Optus Stadium?

If you have any questions regarding Optus Stadium, please visit optusstadium.com.au or contact the Fremantle Dockers Membership Services team on 08 9433 7111 or membership@fremantlefc.com.au.

 

Where is the Supporters Club at Optus Stadium?

The Supporters Club rooms are located in the Skyview Terrace and Riverview Room at Optus Stadium. For more information please contact the Fremantle Dockers membership team on 9433 7111 or email membership@fremantlefc.com.au

 

Where are the alcohol free sections located?

The alcohol free sections at Optus Stadium are located:

  • Section 131 - Fremantle cheer squad and Fremantle members
  • Section 105 – Opposition cheer squad and single match ticket buyers
  • Section 545

 

Does the stadium offer lift access?

Yes, Optus Stadium offers lift access across all five levels of Perth Stadium.  For seat specific lift access please contact the membership services team to discuss.

 

Is the orientation of the stadium the same as Domain Stadium?

Yes. The orientation of Optus Stadium is the same as Domain Stadium with the goals positioned at the eastern and western ends of the field.

 

Which area of the stadium will receive the most sunlight?

The nature of sun protection depends on the position of the sun throughout the day.  Generally speaking, the south eastern ends of the stadium will receive the most sunlight during the afternoon.

 

How many seats are classed as undercover?

Although Optus Stadium is reported to have 85% of seats under the dripline, the roof is very lightweight - and very high. This means that most sections are subject to the elements, particularly in the event of heavy rain or wind. The club recommends that members use Virtual Venue to navigate sections of Optus Stadium for a greater understanding of cover. 

 

Where are the corporate hospitality seats located?

Corporate hospitality is predominately seated on the northern wing of the stadium across levels 1, 2, 3 and 4.  If you are interested in finding out more about our corporate hospitality packages please contact the corporate hospitality sales team on sales@fremantlefc.com.au or 9433 7182

 

Can I smoke in the stadium?

Smoking is not permitted inside the stadium. Designated smoking areas are available. For directions to these designated smoking areas, please see a Optus Stadium staff member or visit the membership services desk.

 

What is prohibited within the stadium?

The following items are not permitted in the venue:

  • Glass bottles, alcohol, cans and unsealed soft drink bottles
  • Horns, whistles and other musical instruments
  • Helmets and prams in any form

*Umbrellas may be taken in to the venue, but cannot be opened.

Flags with poles can be taken into the ground but the handles must be less than one metre in length and no thicker than a standard broom handle. All flag poles must have a flag attached.

For more information please visit https://optusstadium.com.au/

 

Where are the first aid facilities located at Optus Stadium?

Medical crews will be present inside the Stadium to attend to any problems. Please see stadium staff for assistance. Locations of first aid stations will be provided prior to the commencement of the 2018 Toyota AFL Premiership Season.

 

Are cloaking facilities available?

A limited cloaking service is available for small items only. We recommend you leave bags and other large items at home so you don’t get held up coming into the stadium.

 

Will my bag be checked?

Yes. All bags will be subject to a security check upon entry.

Match Day

Where is membership services located on a match day?

Membership services will be located at gates A, B, C and E at Optus Stadium

 

Where will the home and away cheer squads be located at Optus Stadium?

The Fremantle Dockers Cheer Squad will be located in section 131 with the visiting Cheer Squad located in section 105.

 

Where is Optus Stadium?

Optus Stadium is located on the Burswood Peninsula, 4kms east of the Perth CBD.

 

How do I get to Optus Stadium?

Public Transport is the most efficient way to arrive and depart the Stadium. Membership cards and tickets include return travel on Transperth rail and bus services. Stadium station and East Perth station are the closest train stations to the Stadium.

 

Where can I park?

There is no parking within the Stadium Park precinct.

Members are urged to take advantage of the additional public transport services available on a game day which are free with your membership and/or ticket.

The best parking option the club can offer is Match Day parking at Gloucester Park, more information can be found here.

 

Can I register for ACROD permit?

There is limited ACROD parking and a space is not guaranteed. If there are no parking bays available, an ACROD Drop-Off pass can be provided.

To register your interest in ACROD Parking, please complete the form found here. To access the ACROD Parking or Drop-Off areas, you must have a valid event ticket, ACROD permit and a parking or drop-off pass.

Registrations for ACROD parking will open three weeks prior to each event, and will close at 9am on the Monday before each event.

To register for ACROD parking please follow this link.

 

I have misplaced my Sports Lounge membership lanyard, how do I receive a new one?

To receive a new membership lanyard on a match day, visit the membership services team at Optus Stadium. Alternatively contact the Fremantle Dockers Membership Services team on 08 9433 7111 or membership@fremantlefc.com.au

Please note there is a $10 fee associated with replacement lanyards, Sports Lounge members are only able to access one new membership lanyard per season.

 

What does restricted view mean?

The AFL has classed restricted view seating based on the below parameters:

Obstructed view refers to seats that have obstruction directly in the line of view of the playing arena and could include, but is not limited to, being positioned behind a railing, broadcast camera, speakers or support poles. The playing arena does not include the goal posts, scoreboard or the ball going beyond the playing boundary lines. Obscured view tickets are categorised based on a person of average height and their inability to view at least two thirds of the playing arena.

 

Will there be food and drink available to purchase?

Yes, food and beverage facilities are available throughout the stadium. Supporters are also permitted to bring food and non-alcoholic beverages into the venue for their personal consumption.

 

How do I make a complaint from game day?

Report any unusual or suspicious behaviour, unattended items and anti-social behaviour to Stadium staff or Police immediately.  Or text 0409 317 771 for assistance.

Should you wish to lodge a formal complaint, please email membership@fremantlefc.com.au.

 

Can I upgrade a child or concession membership on a match day?

Adults wishing to use a child or concession membership seat can upgrade at a Ticketmaster outlet on a match day at a small additional cost. Further information about Ticketmaster outlets will be confirmed closer to the 2018 Toyota AFL Premiership Season

Other

Why has the club sent me raffle tickets?

Each year the club runs a raffle to raise funds for important community projects through the Fremantle Dockers Foundation and gives away some great prizes. Members who do not wish to receive raffle tickets simply tick the box on the New Membership Application Form that states ‘I do not wish to receive raffle tickets’.

 

What is the club’s privacy policy?

Keeping member information secure is a top priority and the club protects all personal information collected about members and does not disclose any member information to any third parties without member's consent. A full copy of the club’s Privacy Policy is available on the club’s website

 

Where can I park?

There is no parking within the Stadium Park precinct.

Members are urged to take advantage of the additional public transport services available on a game day which are free with your membership and/or ticket.

 

Can I register for ACROD permit?

There is limited ACROD parking and a space is not guaranteed. If there are no parking bays available, an ACROD Drop-Off pass can be provided.

To register your interest in ACROD Parking, please complete the form found here. To access the ACROD Parking or Drop-Off areas, you must have a valid event ticket, ACROD permit and a parking or drop-off pass.

Registrations for ACROD parking will open three weeks prior to each event, and will close at 9am on the Monday before each event.

To register for a ACROD parking please follow this link.

Away Derby Ticketing

Can I attend the away Western Derby using my membership?

No. As this is an away match you will have to purchase tickets.

 

Where and when can I purchase tickets?

Tickets can be purchased via Ticketmaster by clicking here or by calling 136 100. They will go on sale on Monday 23 July at 9am (AWST).

 

Will I need to put in a barcode or password to purchase tickets?

No. Due to the number of tickets made available by West Coast, Fremantle members do not get access to a presale. As such there is no need to use your barcode or password to get access.

 

I am a Cheer Squad member. How do I sit in the Cheer Squad for the away Western Derby?

All Cheer Squad members will receive an email giving the option to purchase into the Cheer Squad allocation for the game. Cheer Squad members will be able to purchase one ticket per membership.

 

Where will the Cheer Squad be sitting?

The Cheer Squad will be sitting in Section 105 for the away derby.