tmedia
Skip to main content
Main content

FAQs

My Membership

How do I change my contact details?

There are two ways to change contact details (phone, address, email etc)

1. Via membership.fremantlefc.com.au
• Log in to your Fremantle Dockers Account Manager
• Enter your Account ID and Password (located on your membership form)
• Update details as required

2. Contact the Membership Services Team
• Call (08) 9433 7111
• Email membership@fremantlefc.com.au

 

Can I change ownership of a membership?

Change of ownership is permitted, however a ‘Permission To Transfer Seated Membership’ form must be provided in writing and signed by the existing member. Updated payment details for the membership must also be provided at this time.  

Once ownership has been transferred all correspondence will then be sent to the new member. Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Length of membership and Grand Final upgrades are not transferrable

Please note, there is a $10 fee for the issue of a new membership card.

 

Who is considered eligible for a concession membership?

Rookie members are aged 15-18 years. Anyone under the age of 18 as at the 1 January 2017 is considered to be a junior concession member.

We accept the below as concession proof for members over the age of 18;

  • Government Issued Pension Cards
  • Veteran Affairs Cards
  • Student Cards

We do not accept Seniors Cards. If a member does not have a student card, i.e. they have been accepted into university but do not have a student card issued; we will accept a copy of enrolment as proof of concession. Proof of concession must be provided on game day if asked by a gate attendant.

 

Can I get a replacement membership card if mine goes missing?

In the event that a season ticket is lost or stolen, please contact the Memberhip Services Team on (08) 9433 7111 to arrange a replacement. There is a $10 card replacement fee.

 

Can I change my seats?

Due to the current size of membership and capacity of Domain Stadium, we are only able to consider seat changes for members with medical conditions, restricted view seating and/or single seats not together. These members will need to renew their membership and submit a seat change request form by 30 November 2016.

 

Who is eligible for a country membership?

Anyone who lives outside of the Perth metropolitan area (considered to be 120km radius from Perth CBD). People who work on a fly in fly out basis must aquire approval from the Membership Services Team.

Please note, country membership allocations are currently exhausted.

 

Why do members have to pay the transport levy?

The Public Transport Levy is an initiative introduced by the West Australian Football Commission and the Public Transport Authority and included in all Reserved Seat Memberships. Every event at Domain Stadium includes the transport levy in the ticket price.

 

Why does the club ask for my date of birth?

In order to be eligible to vote in any club election, we need to know that you are over the age of 18. Also, all members under the age of 18 will receive a birthday card from the club.

 

Why does the club ask for an email address?

We use email addresses for communication to members throughout the season. Email communication is a fast and effective way of keeping members in touch with what’s going on around the club. We treat members contact details confidentially and will only send emails that are relevant to the membership. We do not “sell” email addresses to any third party. Email addresses are also used for members to complete the annual Membership Survey.

 

What if I cannot attend a game during the season?

If you are a member with a reserved seat at Domain Stadium and you know in advance that you are unable to attend a game, you can put your seat up for resale. Seats can be put back on sale anytime up until four hours prior to bounce down. Seats cannot be put up for resale after this time. If your seat sells, you will be rewarded with a credit towards your 2018 season membership.

Financial

Can I pay my membership in instalments?

The Fremantle Dockers offers payment plans to suit everyone - upfront or in 10 monthly payments.

Freo Advantage takes the effort out of paying your membership by automatically rolling your payments over each year. Freo Advantage comes in two easy options:

  • A one-off payment made on 17 November 2016.
  • 10-monthly payments commencing on 17 November 2016. Plus $5.00 administration fee.

These payments will be automatic, so you don’t need to worry about completing paperwork each year. You will simply receive a letter advising you that your membership is ready to rollover, with the option of opting out.

Ticketing

Who are the stadium ticketing agents?

Stadium

Ticketing Agent

Contact

Adelaide Oval (Adelaide)

Ticketek

132 849

ANZ Stadium (Sydney)

Ticketek

132 849

Etihad Stadium (Melbourne)

Ticketmaster

1300 136 122

GABBA (Brisbane)

Ticketmaster

1300 136 122

Manuka Oval (Canberra)

Ticketmaster

1300 136 122

MCG (Melbourne)

Ticketek

132 849

Metricon Stadium (Gold Coast)

Ticketmaster

1300 136 122

Domain Stadium (Perth)

Ticketmaster

1300 135 915

SCG (Sydney)

Ticketek

132 849

Simonds Stadium (Geelong)

Ticketmaster

1300 136 122

 

Can I on-sell my memberships and tickets?

Fremantle Dockers memberships, season tickets and match-by-match tickets may not, without the prior written authorisation of the Fremantle Dockers, be resold, or used for advertising, promotion or other commercial purposes (including competitions or trade promotions). If a Fremantle Dockers membership, season ticket or match-by-match ticket is sold in breach of these conditions it will be void and will not entitle the holder to admission to the event. The unlicensed resale of a Fremantle Dockers membership, season ticket or match-by-match ticket is against the Terms and Conditions of membership and may lead to the holder of the membership/ticket being denied entry to the event. The Fremantle Dockers have the right to cancel the membership/ticket without compensation.          

 

How do I purchase a ticket to individual games at Domain Stadium?

Tickets to Fremantle home qualifying games go on sale through Ticketmaster at 9am WST on the Monday two weeks prior to the game. Ticketmaster can be contacted on 1300 135 915 or ticketmaster.com.au.
Please note time may vary if the game is a Carlton Draught Derby or final.

 

Can I upgrade a child or concession membership on a match day?

Adults wishing to use a child or concession membership seat can upgrade at a Ticketmaster Outlet located at Gates 8, 10, 19 and 26 on a match day at a small additional cost.

 

Can I attend the away Carlton Draught Derby?

Each year, the Fremantle Dockers and West Coast Eagles play two matches against each other in the home and away season. All seated Fremantle members retain their reserved seats for the home Carlton Draught Derby.

Fremantle members* can purchase a seat to the away Carlton Draught Derby (West Coast home game) during a priority purchase period. Tickets go on sale through Ticketmaster at 9am WST on the Monday two weeks prior to the game. Depending on your membership type you can purchase with one of two options:

1. Simply quote the barcode which is printed on the back of your membership card to purchase a ticket in the priority period (subject to availability). There is a limit of one ticket per barcode.

2. Simply quote the password issued to you to purchase a ticket in the priority period (subject to availability). There is a limit of one ticket per password. Passwords will be issued prior to onsale.

Stadium

What time does the stadium open?

Gates open 15 minutes prior to the start of the curtain raiser, the start time of which varies from match to match. Game and gate opening times are subject to change.

 

I lost something at the game, who do I contact?

If you have lost anything on game day, please contact the West Australian Football Commission on (08) 9381 2187 as they keep a log of all lost property.

 

Is there disabled parking at Domain Stadium?

Disabled parking is available on Kitchener Park (east end of Domain Stadium) and Market Square (across Haydn Bunton Drive). Please be aware that only patrons with an Acrod sticker have access to this parking. Bays are strictly limited.

 

My seat is broken, who do I contact?

If your seat is broken or you notice something that needs repairing at Domain Stadium you can contact the maintenance team at Domain Stadium directly. Email the maintenance department on maintenance@wafc.com.au

 

Can I smoke in the stadium?

Domain Stadium is a smoke-free venue to help promote a healthy environment for all patrons, staff and officials.

 

What is prohibited within the stadium?

The following items are not permitted in the venue:

• Glass bottles, alcohol, cans and unsealed soft drink bottles

• Horns, whistles and other musical instruments

• Helmets and prams in any form

These items can be left in the Cloak Room at Customer Service at Gate 8

 Umbrellas may be taken in to the venue, but cannot be opened.

Flags with poles can be taken into the ground but the handles must be less than one metre in length and no thicker than a standard broom handle. All flag poles must have a flag attached.

 

Where are ATMs located at Domain Stadium?

ATMs are located at Gates 8, 9 and 26.  

 

Where are the first aid facilities located at Domain Stadium?

First aid stations are located in the following positions around Domain Stadium:

• Inside Gate 3 in the Two Tier Stand

• Inside Gate 19 on Haydn Bunton Drive

• Inside Gate 7 in the Eastern Stand

 

Match Day

How do I make a complaint from game day?

If you have an issue on game day, the Domain Stadium event staff are there to help. Event staff are located at the entrance to each block and wear red jackets. Please advise them if you experience difficulties with the behaviour of other patrons, and they will attend to the problem on your behalf. Refer to SMS your SOS below. Should you wish to lodge a formal complaint, please email membership@fremantlefc.com.au.

 

Can I upgrade a child or concession membership on a match day?

Adults wishing to use a child or concession membership seat can upgrade at a Ticketmaster Outlet located at Gates 8, 10, 19 and 26 on a match day at a small additional cost.

 

SMS your SOS?

If you need assistance from event staff or security on game day, SMS 0408 602 464. Provide your block, row and seat number with brief details of the issue and it will be attended to as soon as possible.

 

 

Other

Why has the club sent me raffle tickets?

Each year the club runs a raffle to raise funds for important community projects and gives away some great prizes. Members who do not wish to receive raffle tickets simply tick the box on the New Membership Application Form that states ‘I do not wish to receive raffle tickets’.

 

What is the clubs privacy policy?

Keeping member information secure is a top priority and the club protects all personal information collected about members and does not disclose any member information to any third parties without member's consent. A full copy of the club’s Privacy Policy is available on the club’s website.