Check the frequently asked questions below or contact the friendly membership services team if you can’t find what you’re looking for.
How do I become a Fremantle Dockers Football Club member?
Memberships are now on sale and can be purchased via the Membership Services Team on (08) 9433 7111 or at membership.fremantlefc.com.au
When will I receive my membership card if I have changed seats?
If you have recently made a change to your reserved seat you will receive an additional membership card which will reflect your correct seating, which will arrive 1-2 weeks after the change has been made.
Please make sure that you use your correct membership card when attending matches. Membership cards that reflect your allocated seat, prior to the seat change, will not allow you entry into Optus Stadium.
By logging in to your MYFREO account, you can check to see your active membership barcode. Confirming your membership card has an active barcode will ensure that you are granted entry to Optus Stadium.
The Fremantle Dockers do not allow for the refund of membership purchases unless there are exceptional personal circumstances or where the membership does not provide the stated benefits. No refunds will be given if the membership holder changes their mind or wishes to change seats from those allocated.
This refund policy is not intended to limit the responsibilities of the Fremantle Football Club with respect to any relevant consumer protection legislation.
Exceptional Personal Circumstances
A member may apply for a refund in the case of financial hardship or due to change in personal circumstances.
If the member has purchased a reserved seat and is moving outside of the Perth Metropolitan area, the club will transfer the seated membership to the relevant category of non-seated membership and refund the balance of the seat premium to the member, less the value of any games attended.
All applications for refunds must be made in writing and addressed to:
Membership Services Team
Fremantle Dockers Football Club
PO Box 381
Fremantle WA 6959
An application can be made via email and sent to email@example.com marked to the attention of the Membership Services Team.
How do I change my contact details?
There are two ways to change contact details (phone, address, email etc)
1.) Via membership.fremantlefc.com.au
- Log in to your Fremantle Dockers Account Manager
- Enter your Account ID and Password (located on your membership form)
- Update details as required
2. Contact the Membership Services Team
- Call (08) 9433 7111
- Email firstname.lastname@example.org
How long does it take for membership packs to be sent?
Membership packs are sent 4-6 weeks after purchase.
Does my membership give me access to the Toyota AFL Finals Series?
All members are required to purchase a ticket for the Toyota AFL Finals Series. Your Fremantle Dockers membership card will not be able to scan for entry.
Fremantle Dockers members will have access to a pre-sale to purchase Toyota AFL Finals tickets to games in which Fremantle Dockers participate in.
The club will communicate directly with members regarding the on-sale times and ticketing agents for the Toyota AFL Finals Series.
Is there a membership package that guarantees access to the Toyota AFL Grand Final?
Premiership Terrace and Sports Lounge membership both include Priority One Grand Final Access. Please note, Grand Final access is contingent on Fremantle competing.
Can I get involved in the Cheer Squad and what does the Cheer Squad membership entitle me to?
All supporters are welcome to join the Fremantle Dockers Cheer Squad.
The purpose of the Cheer Squad is to provide positive support to the team during games throughout the Toyota AFL Premiership Season.
Cheer Squad members are required to pay a one off joining fee and along with this they will receive an official Cheer Squad T-shirt.
Cheer Squad members will have exclusive access to purchase tickets to sit in the Fremantle Dockers Cheer Squad bay at the away derby and will also receive access to an exclusive Cheer Squad event.
If you have any queries regarding the Cheer Squad please contact the membership services team on (08) 9433-7111 or via email@example.com
Can I change ownership of a membership?
Change of ownership is permitted; however a ‘Permission to Transfer Seated Membership’ form must be provided in writing and signed by the existing member. Updated payment details for the membership must also be provided at this time.
Once ownership has been transferred all correspondence will then be sent to the new member. Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Length of membership and Grand Final upgrades are not transferrable
*Please note, there is a $10 fee for the issue of a new membership card.
Who is considered eligible for a concession membership?
Rookie members are aged 15-18 years. Anyone under the age of 18 as at the 1 January 2018 is considered to be a junior concession member.
We accept the below as proof of concession for members over the age of 18;
- Government Issued Pension Cards
- Veteran Affairs Cards
- Student Cards
Please note, we do not accept Seniors Cards and/or Health Care cards. If a member does not have a student card, i.e. they have been accepted into university but do not have a student card issued; we will accept a copy of enrolment as proof of concession. Proof of concession must be provided on game day if asked by a gate attendant.
Can I get a replacement membership card if mine goes missing?
In the event that a season ticket is lost or stolen, please contact the Membership Services Team on (08) 9433 7111 to arrange a replacement. There is a $10 card replacement fee.
Why do members have to pay the transport levy?
The Public Transport Levy is an initiative introduced by the West Australian Football Commission and the Public Transport Authority and included in all Reserved Seat Memberships. The majority of events at Optus Stadium include the transport levy in the ticket price.
Why does the club ask for my date of birth?
In order to be eligible to vote in any club election, we need to know that you are over the age of 18.
Why does the club ask for an email address?
We use email addresses for communication to members throughout the season. Email communication is a fast and effective way of keeping members in touch with what’s going on around the club. We treat members contact details confidentially.